REFUNDS & RETURN POLICY (content)
Refunds & Return Policy – BikeBoneStore.com
At BikeBoneStore.com, we care about our riders and we want you to feel confident when you shop with us.
This Refund & Return Policy explains how returns, refunds or replacements work.
1) Order Cancellation
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You may cancel your order only before the item is shipped.
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Once shipped, cancellation is not possible.
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If order is cancelled before shipping → full refund is issued back to original payment method.
2) Return Eligibility
We only accept returns if:
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the item you received is wrong, defective, damaged, or not as described.
We do not accept returns for:
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change of mind
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buying wrong item for your bike
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used or installed products
Return window: within 7 days of delivery date.
3) How To Request a Return
Email us at: support@bikebonestore.com
with:
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Order Number
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Photos / Video Proof of defect or wrong item received
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Unboxing video (if available)
Our team will review and approve your return within 24-48 hours.
4) Return Shipping
In case of defective / damaged / wrong product:
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we provide free return pickup / free return label
In case customer ordered the wrong item:
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return shipping cost is paid by customer
5) Refund Processing
Once the returned item is received and inspected, your refund will be processed within 3 to 7 business days.
Refund will be issued to the same original payment method used during purchase.
6) No Fake / Counterfeit Guarantee
All products we sell are 100% original, verified & genuine.
We do not sell refurbished, fake or duplicate parts.
7) International Orders
For shipments outside India:
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Customs duty (if applicable) is paid by customer
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If order is returned due to customs refusal or customer not accepting delivery → shipping cost + return charges are deducted from refund.
8) Contact Us
For any refund or return query:
Email: support@bikebonestore.com
Website: www.bikebonestore.com
We are here to help riders ride better – fully protected & fully satisfied.